I can’t believe this is happening." A Texas surgeon was performing surgery when she received an unexpected call from the patient’s insurance provider.

A surgeon in Austin, Texas, was in the operating room with a patient when a call came in from the patient’s insurance provider, UnitedHealthcare. She returned the call and shared the story.

She recently shared a video of herself talking about the experience. "I just performed two bilateral DIEP flap surgeries and two bilateral tissue expander surgeries," she said in the now-viral video.

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Potter said she was performing a bilateral DIEP flap surgery, which is a reconstruction surgery that takes place after a mastectomy when she was interrupted by a call from United Healthcare.