While chatbots have found their place in the customer service ecosystem, they haven’t achieved the dominance and ubiquity ...

Grocery Outlet Holding Corp., which operates more than 520 stores, and the 166-store supermarket retailer The Fresh Market have each named new leaders.

Skechers has reimagined its store at Canada’s West Edmonton Mall as its first “Performance” location, featuring an immersive experience.

REI has named Mary Beth Laughton, a former REI board director, to serve as President and then take on full CEO responsibilities on March 31, 2025.

Following a raft of stores closures in 2024, Coresight Research predicts that closures will escalate this year, to approximately 15,000.

Happy Returns Hubs process millions of returns every month for hundreds of retailers — RTP went behind the scenes of the operation.

Wegmans has partnered with Uber Eats to offer delivery from stores in 5 states and D.C this month, with plans to add 3 states in February.