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Beko Europe Starts Recruitment Drive for extra Contact Centre Staff Survey Reveals Insightful Customer Preferences for Contact Centres The Contact Centre Industry Average Wait Time …
Contact Centre Trends to Watch in 2025 - contact-centres.com
Jan 16, 2025 · As we head into 2025 the contact centre industry stands at the crossroads of innovation and adaptation. Industry leaders are rethinking strategies, leveraging technology, …
What Trends Are Going to Be Big in Contact Centres in 2025?
3 days ago · We spoke to Ben Booth, CEO and Founder of MaxContact, who shared insights into the trends businesses in the contact centre industry can expect to see in the year ahead, …
The future of customer service: AI’s impact on contact centre agents
1 day ago · Ventrica’s Ray Biggs says “AI is not here to replace agents; it’s here to elevate their role, creating seamless and emotive customer experiences.” The customer service industry is …
Puzzel – New Survey Reveals Top 2025 Contact Centre Trends
Jan 7, 2025 · New survey from Puzzel reveals top 2025 trends: 65% of CX leaders see AI as essential for reducing contact centre agent burnout. New survey of 1,505 CX leaders across …
2024: A Year of Experimentation in the Contact Centre Industry
Jan 17, 2024 · Stuart Dorman is Chief Innovation Officer at Sabio Group. Sabio Group is a global digital experience transformation services specialist with major operations in the UK (England …
Contact Centre Trends: The Current State of Play
Mar 9, 2022 · It’s the dawn of a new era. Here are the key contact center trends driving change across organizations. When we reflect on key contact centre trends at play, it’s clear that we …
Ventrica – The Future of Customer Experience: Trends Shaping 2025
1 day ago · As we stand at the threshold of 2025, the landscape of customer experience (CX) is undergoing a profound transformation. Driven by technological advancements and evolving …
11 Customer Service Trends to Delight Customers
Jan 29, 2024 · Stale scones and lukewarm tea – that’s what often passes for customer service these days. But for those of us in the UK retail space committed to delighting customers, 2024 …
How Contact Centres are Using Insights to Elevate CX & EX
Feb 29, 2024 · Leigh Hopwood, CEO at the CCMA, said, “Contact centre leaders are privileged to be custodians of massive repositories of data,” “The ability to mine this treasure trove to …